سياسة الخصوصية

1. مقدمة

Eleven Property LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UAE Data Protection Laws, GDPR (for EU residents), and other applicable international data protection regulations.

2. البيانات التي نجمعها

2.1 البيانات الشخصية

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Financial Information: Income verification, investment capacity (for qualified investors)
• Identity Documents: Passport, Emirates ID (for KYC/AML compliance)
• Professional Information: Occupation, business details

2.2 البيانات المُجمّعة تلقائيًا

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. كيف نستخدم بياناتكم

We use your information for the following purposes:

• Service Delivery: To provide property information, consultation, and custom build services
• Communication: To respond to inquiries, send updates, and provide customer support
• Compliance: To fulfill KYC/AML requirements and regulatory obligations
• Marketing: To send promotional materials (with your consent)
• Analytics: To improve our website and services
• Legal Obligations: To comply with applicable laws and regulations

4. الأساس القانوني للمعالجة (GDPR)

For EU residents, we process your data based on:

• Consent: When you provide explicit consent
• Contract Performance: To fulfill our contractual obligations
• Legal Obligation: To comply with AML/KYC regulations
• Legitimate Interest: For business analytics and fraud prevention

5. مشاركة البيانات والإفصاح عنها

We may share your information with:

• Service Providers: Partners, contractors, and consultants (architects, builders)
• Regulatory Authorities: RERA, financial authorities for compliance
• Legal Advisors: Lawyers and notaries for transaction processing
• Financial Institutions: Banks and financing partners (with your consent)

We do not sell your personal information to third parties.

6. نقل البيانات عبر الحدود

Your information may be transferred to and processed in countries outside the UAE. For EU residents, we ensure adequate safeguards through:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Adequate data protection mechanisms

7. أمن البيانات

We implement industry-standard security measures:

• TLS 1.3 encryption for data transmission
• Secure data storage with access controls
• Regular security audits
• Employee confidentiality agreements
• Restricted access to personal information

8. حقوقكم

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent for marketing communications

To exercise your rights, contact us at: privacy@elevenproperty.ae

9. الاحتفاظ بالبيانات

We retain your personal data for:

• Active clients: Duration of service + 7 years (AML requirements)
• Marketing contacts: Until consent is withdrawn
• Legal obligations: As required by UAE and international law

10. ملفات تعريف الارتباط والتتبّع

We use cookies and similar technologies. See our سياسة ملفات الارتباط for details.

11. خصوصية الأطفال

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

12. التغييرات على هذه السياسة

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice. Continued use after changes constitutes acceptance.

13. تواصلوا معنا

For privacy-related questions or to exercise your rights:

Eleven Property LLC
Email: privacy@elevenproperty.ae
Phone: +971 54 265 5551
Address: Unit 2408, Level 24, Emirates Financial Tower,
Dubai International Financial Centre, Dubai, UAE

Data Protection Officer: dpo@elevenproperty.ae